Returns & Exchanges

At Fenix Lighting, we stand behind our high-performance gear and offer a 30-day satisfaction guarantee to ensure you have the right tool for every mission. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Shipping Label

  Follow the prompts to download and print your prepaid shipping label and include the original packing slip inside your package.

• 3.
  Package and Ship

  Securely pack the items in their original product packaging and drop off the shipment at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your replacement within 5-7 business days.